nThe evaluations reveal
Derek’s set points:
n
nCFO – Respond immediately to her.
nAll the rest – Delay them.
n
nThe
set points are unspoken feelings or senses about how quickly he must respond
to each person. “I have to respond to the CFO immediately. I can delay Aaron.” His set point for the CFO is
“immediately.” He hasn’t yet reached his set point
for the other three people; their responses can be delayed.
nDerek
reviews the other 35 e‑mails and decides to respond right away to 9 others
as well. That leaves 30 e‑mails
he is not responding to on Monday.
n