nThe
business person should set a goal of reading each e‑mail only
once. Dealing with it at the first reading means it does
not have to be read again. He or she should respond
as requested in the e‑mail, delegate it to someone else, or otherwise dispose of it.
n
nIn
unusual circumstances, the reader may respond to the writer explaining
that he or she will reply in more detail at a specific time (this
afternoon, tomorrow). However, business people
should respond immediately and limit the action of deferring e‑mails
to unusual times or circumstances.
n
n