Managing E‑mail

The e‑mail problem

Reasons for increase in the
volume of e‑mail

Another factor increases the volume of e-mail: poor e-mail management

The business person’s role

The answer: Manage e-mail better

Derek’s e‑mail days

Deciding when to respond

Assessing the e-mails on Monday

Monday’s set points

Assessing set points on Tuesday

Tuesday’s set points

Tuesday’s set points

Assessing set points on Wednesday

Wednesday’s set points

Wednesday’s set points

Here’s where Derek is

There are other problems as well

Other problems (continued)

Allowing crises to rule

Creating irritability

Crisis management of e-mails adds to the flood of e-mails

Looking down on the problem

The solution

A change in set points

Extraordinary days will be ordinary

Responding quickly enhances the team feelings of good will

Evaluating the contents of e‑mails

Putting limits on e‑mail contents

Scheduling time to respond

Adjusting the time to respond

Economizing on time

Final words

Keeping e‑mail viable

The end