Managing E‑mail
The e‑mail problem
Reasons for increase in
the
volume of e‑mail
Another factor increases
the volume of e-mail: poor e-mail management
The business person’s
role
The answer: Manage e-mail
better
Derek’s e‑mail days
Deciding when to respond
Assessing the e-mails on
Monday
Monday’s set points
Assessing set points on
Tuesday
Tuesday’s set points
Tuesday’s set points
Assessing set points on
Wednesday
Wednesday’s set points
Wednesday’s set points
Here’s where Derek is
There are other problems
as well
Other problems
(continued)
Allowing crises to rule
Creating irritability
Crisis management of
e-mails adds to the flood of e-mails
Looking down on the
problem
The solution
A change in set points
Extraordinary days will
be ordinary
Responding quickly
enhances the team feelings of good will
Evaluating the contents
of e‑mails
Putting limits on
e‑mail contents
Scheduling time to
respond
Adjusting the time to
respond
Economizing on time
Final words
Keeping e‑mail
viable
The end