Crisis management of e-mails adds to the flood of e-mails
	This crisis management results in more e-mails as people engage in frustrating exchanges about why the responses aren’t forthcoming.  The sender’s needs may change in the interim so additional e- mails are necessary when the response is no longer sufficient.  And the e-mails written in haste to clean out the in-box are more likely to be poorly written, cryptic, and incomplete, resulting in more e-mail exchanges for clarification and additional information.