A change in set points
Responding
quickly to e‑mails requires a personal, inner change in set
points, not an external change in systems.
As a result, anyone can decide to change the behavior and begin
doing so immediately. If everyone in the company
changed the set point for company e‑mails, everyone could expect
responses they need within hours, not days.
If
Derek decides to start responding immediately to e‑mails on
Thursday, he will have to clean up Monday, Tuesday, and Wednesday’s
e‑mails along with Thursday’s, so he will have a heavy e‑mail day on that first day using
the new set point. However, on Friday and every day
thereafter, he will have only that day’s e‑mails to respond to.
