Responding quickly enhances
the team
feelings of good will
nEveryone will know Derek
always responds promptly, so when he writes, “I am really swamped now but will respond as soon as I can,” the receiver will believe it
and know he or she is not being put at the bottom of the pile; Derek
will respond as quickly as possible and isn’t making excuses.
nReceiving prompt
responses to e‑mails tells the receiver that Derek regards that person
highly. Not responding or
responding after days tells the person Derek doesn’t value him or her. In other words, responding
promptly builds good will.
