Final words
nBusiness people have
come to feel that they do not have to respond to e‑mails
quickly. Each day, they stop
responding when they reach the e‑mails that can be put into the
“later” stack because everyone has other pressing work to do. They then allow the put-off e‑mails to
age until they reach the set point they and the corporate culture have
established: 24 hours, 72 hours, a week, or even longer.
In
other words, they respond when the e‑mail is at a near-crisis stage.
