Allowing crises to rule
Derek
is allowing crises to govern his e‑mail communication. He ages each e‑mail until it comes near to creating a
crisis if it sits any longer; then he responds.
The
fallacy of that strategy is that he will never be able to predict
accurately which is near to creating a crisis and which is already over the edge.
He couldn’t understand a reader’s real needs or expectations. In reality, nearly all the senders need his responses right
now. He is deciding for them how they must pace
their work.
