Evaluating the contents of e‑mails
nResponding promptly also
allows everyone to evaluate the contents of the e‑mails and respond with what is on his or
her mind about them. E‑mails containing requests the business person
believes are frivolous are normally just filed in the “later” box, sometimes never to
be retrieved. The sender doesn’t know why a
response isn’t forthcoming.
nThe tactic of simply not
responding to e‑mails containing unnecessary requests or
information is counterproductive.
It creates more e‑mails when the frustrated sender
writes reminder e‑mails. The sender also does not
learn to change the contents of e‑mails in the future to reduce the
overall volume of e‑mail so the pattern continues.
