Another factor
increases the volume of e-mail: poor e-mail management
The volume of e-mail has
also increased because of poor e-mail management:
1.Some unnecessary communication is
occurring in e‑mails because management doesn’t establish acceptable uses of
e-mail, and business people don’t tell each other the limits on
types of e-mail they want.
2.Poorly written e-mails result in the
receiver’s sending one or more e-mails asking for clarification and the sender’s responses in
additional e-mails to clarify.
3.Incomplete responses result in the
receiver’s sending
more e-mails asking for the omitted information; the sender must then send more e-mails providing it.
more e-mails asking for the omitted information; the sender must then send more e-mails providing it.
4.Delayed responses precipitate e-mail
exchanges over why the person hasn’t responded.
