Crisis management of e-mails adds to the flood of e-mails
This
crisis management results in more e-mails as people engage in
frustrating exchanges about why the responses aren’t forthcoming. The sender’s needs may change in the
interim so additional e-mails are necessary when the response is no
longer sufficient. And the
e-mails written in haste to clean out the in-box are more likely to be poorly
written, cryptic, and incomplete, resulting in more e-mail exchanges for
clarification and additional information.
