Keeping e‑mail viable
	E‑mail will remain a viable method of communicating for business only if we realize that an e‑mail should be treated more like a phone call than a letter.  We should respond immediately or within hours to every e‑mail.  The culture we have now in which e‑mails can be aged for days and some can be put into an “ignore” stack without communicating the problem to the sender is counterproductive, frustrating, and avoidable. We just need to decide to change our behavior.